Shipping policy
MATERNITY NOTICE: Current processing time is extended to up to 10 business days as we adjust to life as new parents! We appreciate your patience and understanding.
Shipping is done through Canada Post or UPS, and we currently ship across Canada. Prices are calculated based on your location and shipping speed selected. Please note that shipping dates shown at checkout are an estimate from the carrier and are not guaranteed.
Shipping to the United States is currently on pause.
We happily offer free delivery on all orders over $80!
We also offer Lettermail shipping for Canadian orders of up to 5 cards for $2, but please note that since there is NO TRACKING on Lettermail, once the package leaves our possession we have no control over the shipping speed or arrival. While Lettermail can take anywhere from 2-7 business days depending on your location, Canada Post is not guaranteeing delivery times and can take longer. If you think your package has been lost, please contact Canada Post.
Please double check your shipping address and be sure to include relevant unit numbers or buzz codes during check out! We cannot be responsible for packages returned due to incorrect address or missing unit numbers.
The Good Card offsets 100% of carbon emissions generated by shipping.
PLASTIC FREE SHIPPING:
The Good Card believes that everything we create should have a second life - this means it should either be reusable, or recyclable. In line with this belief, we’ve taken the Naked Card Pledge, to stop using single use cello plastic wrap on our cards.
The plastic cello wrapping is typically used on greeting cards and other paper goods as an extra method of protection during shipping, in the case the package gets wet. Ensuring your cards arrive to you in perfect condition, and that you are happy with your purchase is our top priority, but the negatives of single use plastic outweigh the positives. So we’ve taken other measures:
- All packages are shipped in thick, industrial, ‘indestructo’ mailers that not only prevent any kind of bending, but also provide a larger barrier against any water damage
- We protect the cards from damage by stuffing with recycled or reused kraft paper
- While water damage in post is rare, in the case of any damage in transit, our cards come with a Naked Card Guarantee, and we will replace and reship to you for free – just email us (ashley@thegoodcard.ca) within 48 hours and attach a photo of the damaged shipment
We will continue to ship wholesale, bulk, and custom orders in plastic wrapping when requested that has been saved and reused from other shipments we have received. We encourage you to also save and reuse the shipping materials you receive from us, or please recycle!